Boagworld Uncut

My world is more than web design. This is where I post it.

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Here is a problem that has been driving me crazy that I have finally fixed. 
Lets say I am using Evernote (although it could be any full screen app under Lion). I create a new note by clicking the appropriate button and I am immediately sent back to my first desktop away from Evernote and the new window. Most frustrating. 
I have to manually select the new window and even then sometimes I am thrown back to the first app. 
The problem is a hidden setting left over from my old Snow Leopard use of Spaces. Evernote (or whichever app you use) is set to open new windows in Desktop One.
To fix the problem ALT right click the icon in the dock and select Options > Assign To > None. 
When you restart the application the problem will be fixed. 
Hope that helps!

Here is a problem that has been driving me crazy that I have finally fixed.

Lets say I am using Evernote (although it could be any full screen app under Lion). I create a new note by clicking the appropriate button and I am immediately sent back to my first desktop away from Evernote and the new window. Most frustrating.

I have to manually select the new window and even then sometimes I am thrown back to the first app.

The problem is a hidden setting left over from my old Snow Leopard use of Spaces. Evernote (or whichever app you use) is set to open new windows in Desktop One.

To fix the problem ALT right click the icon in the dock and select Options > Assign To > None.

When you restart the application the problem will be fixed.

Hope that helps!

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why I will be moving from O2

It just shows how important customer service is and how the unwritten agreement we make with our customers is just as important as the legal ones.

When I started out with O2 I had unlimited data as well as free wifi with the cloud and BT openzone. This made them perfect for me. I use my iPhone for web and email way more than I ever do for calls or txts.

Then with the most recent iPhone I was forced to move on to a new contract with a 500mb data cap. Don’t worry O2 says to me. Your average data use is only 162mb per month and you still have our free wifi with the cloud and Openzone.

Now I have never managed to get onto Open Zone (not sure why) but with the cloud and that data cap looked okay.

On month one I reached my cap. Again this month it is set to happen again. I am having to be careful how I use my phone. What is more they are now dropping support for the Cloud.

In my eyes this isn’t the service I signed up for. I am sure that by the letter of the law I am getting exactly what I agreed to. The point is I don’t FEEL it is and so I will be leaving at the end of my contract. Fortunately I was suspicious enough going in to only sign a 12 month contract.

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“The pessimist sees difficulty in every opportunity. The optimist sees the opportunity in every difficulty.”

“Attitude is a little thing that makes a big difference.”

“I am an optimist. It does not seem too much use being anything else.”

Three quotes by Winston Churchill.

This guy really is my hero. He has such an optimistic positive view of life.

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When we have clients who are thinking about Flash splash pages, we tell them to go to their local supermarket and bring a mime with them. Have the mime stand in front of the supermarket, and, as each customer tries to enter, do a little show that lasts two minutes, welcoming them to the supermarket and trying to explain the bread is on aisle six and milk is on sale today. Then stand back and count how many people watch the mime, how many people get past the mime as quickly as possible, and how many people punch the mime out. That should give you a good idea as to how well their splash page will be received.
Jared Spool has such a wonderful way with words :)

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Myself, grammar and spelling - how people like to judge.

One of the biggest areas of criticism I receive is over my grammar and spelling. This came up once again on this weeks show following some comments by Dan Oliver the editor of .net magazine.

I get on with Dan very well and consider him a friend. However his light hearted teasing is unfortunately not the norm. Many judge me because of my shortcomings in this area. It is something I am very sensitive about and yet not something I can change.

I am always amused by how some view it. They consider my lazy or stupid. They use grammar as a weapon to dismiss my opinions and ideas.

In reality I read everything I wrote several times. I check it carefully. However I cannot see what others do. It is something I am simply no good at. Does that make me stupid? Does it mean I should not write? That I should not express my opinions?

Personally I believe what I say is more important than the way I say it. However I accept not everybody agrees. That is there right.

I am aware that some may choose to dismiss me because of my writing. I am also aware that sometimes it might even loose me business. But do you know what? I don’t care.

In fact I would go as far as saying I am pleased I am the way I am. If it alienates some people then that is probably good. These are not people I want to reach and certainly not people I want to work with.

I am not suggesting they are bad people. I am just suggesting that they are very different from me. They see the world in a different way and as a result we probably should not work together.

I will never be able to please people who care about spelling and grammar. It is just beyond my ability. They are better finding somebody would thinks as they think.

It is strange though. I can’t claim I “get” those obsessed with such things to the point where they would choose not to work with somebody like myself.

I am obsessed with design. I judge value based on design. However I do not expect everybody to be a good designer. I know for example that a developer can be great at his job and yet have a shockingly designed site.

Would I not hire him on that basis? Of course not. I wouldn’t hire him as a designer but I am not asking people to hire me as a writer. So then why does it matter so much that I cannot spell?

P.S. I haven’t even bothered reading through this post which no doubt will really piss off some people. I wonder therefore wether that undermines my argument in their eyes. Probably but then, I don’t want them to hire me anyway :)

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Could you do me a favour

When I used to live in Portsmouth I was friends with an amazing couple who have since gone on to do some incredible work. Like many large cities Portsmouth has some very needy people. People who live below the poverty line and often are unable to even feed themselves.

Martin and Louise run a food bank which provides short term food supplies for those in desperate need. Its an amazing charity and one I would love for you to support.

Fortunately you supporting it won’t cost a penny. All it will take is about 2 minutes of your time. This is what you need to do:

1. Go to the Natwest Community Force website and register. Natwest Community Force is one of these funds that supports various charities. Yes, I know, none of us like registering for these things but it could lead to £6000 going to this charity.

2. Once registered check your email and confirm your registration.

3. Go to this entry and vote for it. You can find out all you need to know about the charity here as well.

I know its annoying me asking but it would mean so much to me and should only take a couple of minutes.

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redline96 asked: Do you think the separation of branding between boagworld and headscape is tied directly to the success of both? I've heard your podcasts about how it started, but in retrospect, would you say that the separation of your free podcast with your money-making business was essential?

BTW, you've done more to shape my ideas about good design/business strategy than anyone. Can't wait for season 2!

It’s hard to predict what would have happened if Boagworld had not existed and we chose to use the Headscape brand instead. However, I suspect that neither the blog or podcast would have been as successful.

I believe that the reason for this is because people would have associated a Headscape blog or podcast as a marketing tool. By separating this out from the Headscape brand we make the podcast feel more approachable and less salesy. 

I also believe that the Boagworld Brand is much more personal than the Headscape brand because it is about me as an individual. Ultimately, I think we all prefer to interact and build relationships with real people rather than corporate brands.

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Constructing customer use cases from a disembodied database of issues is like trying to assemble a massive puzzle from a jumble of mismatched puzzle pieces.

When customers share their story, they’re not just sharing pain points. They’re actually teaching you how to make your product, service, and business better. Your customer service organization should be designed to efficiently communicate those issues.

http://www.instapaper.com/text?u=http%3A%2F%2Fwww.alistapart.com%2Farticles%2Fbeing-human-is-good-business%2F&article=204361850