I think my biggest pet peeve about the web industry is that we can be quite an arrogant lot, who thinks anybody that doesn’t understand the Internet is an idiot.

We treat our clients like they’re stupid, refer to our users as if they are morons, and resent friends and family asking us the technical help. Even our comedy and humour revolves around how stupid the rest of the world is. You only need to read a few Dilbert strips or watch an episode of the IT crowd to see how condescending we are about people that don’t get technology.

Why we expect everybody to be as confident on the Internet as we are is quite beyond me. I think it is time for us to learn some humility and stop being so arrogant

Ask me anything